Privacy Policy
Sapphire Catering Supplies
Effective Date: 1 june 2025
Sapphire Catering Supplies (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://sapphirecateringsupplies.co.uk, contact us, or make a purchase from us.
By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Who We Are
Company Name: Sapphire Catering Supplies
Company Address: Unit 7a Dawson Street, Redfern Industrial Estate, Hyde SK14 1RD, United Kingdom
Contact Number: +44 7456 459185
Website: https://sapphirecateringsupplies.co.uk
Email: [email protected]
We are the “data controller” of your personal data for the purposes of the UK General Data Protection Regulation (UK GDPR).
2. What Information We Collect
We may collect and process the following personal data:
- Identity Data: Full name, business name, title
- Contact Data: Email address, billing address, delivery address, phone number
- Account Data: Login credentials, purchase history, preferences
- Payment Data: Payment card information (processed securely via our payment provider)
- Technical Data: IP address, browser type, device type, and site usage information
- Marketing Data: Your communication preferences and engagement with our promotions
3. How We Collect Your Data
We collect your personal data in the following ways:
- When you create an account or place an order on our website
- When you subscribe to our newsletter or promotions
- When you contact us via phone, email, or website form
- Through cookies and tracking technologies (see Section 7)
4. How We Use Your Data
We use your data to:
- Process and fulfil your orders
- Manage your account and provide customer support
- Send you service messages (order confirmations, delivery updates, etc.)
- Send marketing communications, if you have opted in
- Improve our website and services
- Detect and prevent fraud
We do not sell your data to any third parties.
5. Lawful Basis for Processing
We only use your personal data when legally permitted. Common bases include:
- Contract: To process your orders and deliver goods
- Legal Obligation: For tax or fraud-prevention compliance
- Consent: For marketing communications
- Legitimate Interests: To improve our services and ensure business continuity
6. Sharing Your Data
We may share your information with:
- Payment processors (e.g., Stripe, PayPal)
- Delivery couriers to fulfil your orders
- Email and marketing service providers
- IT and website hosting providers
- Legal or regulatory bodies if required by law
All third-party service providers are required to process your data securely and only for specified purposes.
7. Cookies and Tracking Technologies
We use cookies to:
- Improve user experience
- Analyze site traffic
- Remember your preferences
You can control cookie preferences through your browser settings. For more details, please see our Cookie Policy (link to be added).
8. Data Retention
We keep your data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically:
- Order data: up to 6 years (to comply with HMRC)
- Marketing data: until you opt out
- Inactive account data: 2 years from last activity
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure of your data
- Restrict or object to processing
- Data portability (request transfer to another service)
- Withdraw consent at any time (e.g., unsubscribe from marketing)
To exercise your rights, email us at [Insert contact email here].
10. Data Security
We use appropriate technical and organisational measures to secure your data, including:
- SSL encryption on our website
- Secure, PCI-DSS compliant payment gateways
- Restricted access to customer information internally
11. Third-Party Links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of these sites. Please review their privacy policies independently.
12. Changes to This Privacy Policy
We may update this policy occasionally. Any changes will be posted on this page with a revised “Effective Date” at the top.
13. Contact Us
For questions or to exercise your data rights, please contact:
Sapphire Catering Supplies
📍 Unit 7a Dawson Street, Redfern Industrial Estate, Hyde SK14 1RD
📞 +44 7456 459185
📧 [email protected]