Terms and Conditions

Sapphire Catering Supplies
Effective Date: 29/08/2025

Please read these Terms and Conditions (“Terms”) carefully before using our website, https://sapphirecateringsupplies.co.uk/ (the “Site”), operated by Sapphire Catering Supplies (“we”, “us”, or “our”). By accessing or placing an order through our Site, you agree to be bound by these Terms.

1. Company Information

• Company Name: Sapphire Catering Supplies
• Business Address: Unit 7a Dawson Street, Redfern Industrial Estate, Hyde SK14 1RD, United Kingdom
• Phone Number: +44 7456 459185
• Website: https://sapphirecateringsupplies.co.uk/

2. Use of the Website

• You must be at least 18 years old to make purchases from our website.
• By using the Site, you agree not to misuse the content or services provided.
• We reserve the right to modify or withdraw the website (or any part of it) at any time.

3. Products and Orders

• All products displayed are subject to availability.
• Product images are for illustrative purposes only.
• Orders are confirmed only upon receipt of payment and a confirmation email.
• We reserve the right to refuse or cancel any order at our discretion.

4. Pricing and Payment

• All prices are listed in GBP (£) and include VAT unless stated otherwise.
• We accept payment via credit/debit cards, and other methods as listed at checkout.
• Full payment must be received before dispatch unless a business credit account is agreed in writing.

5. Delivery

• We aim to deliver within 3–5 business days in the UK. Delivery times are estimates and not guaranteed.
• Delivery fees may apply and will be calculated at checkout.
• It is your responsibility to ensure delivery details are accurate.
• Risk of loss passes to the customer upon delivery.

6. Returns and Refunds

• Non-perishable goods: You may return items within 14 days of delivery. Items must be unused and in original packaging.
• Perishable or temperature-sensitive goods: These items are non-returnable unless faulty or damaged.
• Refunds will be issued using the original payment method, excluding delivery charges, unless the return is due to an error on our part.
• To initiate a return, contact us at [insert return email or form link] with your order number and reason for return.

7. Product Quality and Complaints

• Goods must be inspected upon delivery.
• If products are damaged or defective, notify us within 24 hours of delivery, including supporting evidence (e.g., photos, batch numbers).
• We may request return of goods for inspection or further investigation.

8. Intellectual Property

• All content on this site, including text, images, logos, and software, is the property of Sapphire Catering Supplies and is protected by UK and international intellectual property laws.
• You may not reproduce, modify, distribute, or use any content without our written permission.

9. Limitation of Liability

• To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential losses arising from your use of our site or products.
• Our total liability to you in respect of any claim will not exceed the value of the goods purchased.

10. Privacy and Data Protection

• Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and use your data in accordance with the UK GDPR and Data Protection Act 2018.

11. Governing Law

• These Terms are governed by and construed in accordance with the laws of England and Hyde.
• Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Hyde.

12. Contact Us

If you have any questions about these Terms, please contact us at:
📍 Address: Unit 7a Dawson Street, Redfern Industrial Estate, Hyde SK14 1RD
📞 Phone: +44 7456 459185
🌐 Email: info@sapphirecateringsupplies.co.uk